A couple of weeks ago, I purchased a Caulk Devil from my local hardware store to remove some old caulk around my windows and replace it with new. I had been looking for something that would do both in order to prepare my home for another Michigan winter. The item from Red Devil seemed to fit the bill; plus it was inexpensive and made by a company whose name I was familiar with and thought made quality products.
Anyway, a couple days later (long enough for the receipt to have been lost) I tried to remove some old caulk. Now one would think that a company making a caulk remover tool would make sure said device would be harder than the caulk it was meant to remove; however, the Red Devil people apparently don’t agree. I ruined the tool in the first 12 seconds of use and 12 inches of caulk. The edges are worn away and it isn’t usable as a removal tool. The soft plastic the tool is made with doesn’t cut it–or in my experience, doesn’t remove it.
Now I accept the fact that the caulk around my windows is rock-hard. I accept the fact that one doesn’t get much in the way of tools these days for four bucks and change. But c’mon folks. If the tool isn’t made to remove hardened caulk it should say so right on the packaging. Maybe right below the line that reads, “Removes old caulk quickly and easily.”
Red Devil has a website that features a contact us page. And so I did. I sent them an email expressing my dissatisfaction with their product and explained why.
I didn’t even ask for a refund, but I did ask them for an acknowledgment. I haven’t heard back from them and it’s been 10 days. Along with assuming a caulk removal tool would remove caulk, I d like to believe that a Contact Us form would result in someone contacting me to follow-up. Maybe something along the lines of “we will look into your problem” or “We value our customers and are sorry about what happened.” I realize that Red Devil is a big company and it might be tough to respond to thousands of emails each day. Still, if you have a site and invite comments, you need to respond in a timely manner. Instead of get nothing.
Oh, as to the caulk, it’s still there. I ended up caulking around the old stuff.
And I used another company’s product.