I was wowed the other day. Honestly. I went to get my tires rotated at Discount Tire in Livonia, Michigan. Discount Tire is a national retailer and I purchased tires from them last year. I did so because they had good prices, I could get a AAA discount and because Discount Tire offers a free tire rotation every 6,000 miles for the life of the tires.
Anyway, I went back Monday for the rotation and because one of my tires was losing air. I figured Discount could patch the tire when they performed the rotation. I also figured they’d charge me for the patch since the problem wasn’t their fault. I never discussed price during the write up (probably a mistake) since the patching had to be done and I didn’t think it would cost more than 20 bucks.
I was wrong about the charge. As I sat sipping their free coffee and reading my Communications World magazine, the mechanic called my name, handed me my paperwork, told me the leak was due to a screw, said he fixed and added that I was all set. No charge.
I was pleasantly surprised. Make that wowed. Since I am out of work (please hire me), any savings is greatly appreciated. So as a way to thank Discount I am spreading the word. I’m not sure free patches is their policy, and I don’t know if they’d do it for me again or do it for anyone else. However, this time it was awfully nice of them. Thanks, Discount Tire.