Posts Tagged With: Discount Tire

Unsolicited Endorsement of Discount Tire and SquareTrade

Two completely unsolicited endorsements: Had good luck with two companies coming through on their warranties. Discount Tire reimbursed me for a tire I ruined in Florida this spring. Didn’t think it would be covered because I had it replaced by another company because there wasn’t a Discount Tire in Sarasota. When I stopped by last week to the Livonia, Michigan store for my free tire rotation I  mentioned to the rep I now had another brand of tire on the car and explained what happened. I also (maybe foolishly) said I didn’t think the new tire qualified for reimbursement since I had not taken the bad tire to a Discount Tire location as I thought the agreement specified. Wrong! All the rep required was a copy of the bill for the tire. I got a check in less than two weeks for the tire. I was impressed.

The other is SquareTrade. Had my hard drive go bad on my laptop while in Utah. I called them. They had me submit the bill for the new one including installation. No hassles.I’ve had warranties with them for several years because I thought their rates were reasonable but never collected on it until now. Oh, they also cover cameras and lots of other things.

Obviously, do your own due diligence, and there are always those who have good reason to disagree with my report, but I like these companies and based on my experience think they deserve kudos.

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Discount Tire and Excellent Customer Service

I was wowed the other day. Honestly. I went to get my tires rotated at Discount Tire in Livonia, Michigan. Discount Tire is a national retailer and I purchased tires from them last year. I did so because they had good prices, I could get a AAA discount and because Discount Tire offers a free tire rotation every 6,000 miles for the life of the tires.

Anyway, I went back Monday for the rotation and because one of my tires was losing air.   I figured Discount  could patch the tire when they performed the rotation.  I also figured they’d charge me for the patch since the problem wasn’t their fault.  I never discussed price during the write up (probably a mistake) since the patching had to be done and I didn’t think it would cost more than 20 bucks.

I was wrong about the charge.   As I sat sipping their free coffee and reading my Communications World magazine, the mechanic called my name, handed me my paperwork, told me the leak was due to a screw, said he fixed and added that I was all set.  No charge.

I was pleasantly surprised.  Make that wowed.  Since I am out of work (please hire me), any savings is greatly appreciated.  So as a way to thank Discount I am spreading the word.  I’m not sure free patches is their policy, and I don’t know if they’d do it for me again or do it for anyone else.  However, this time it was awfully nice of them.  Thanks, Discount Tire.

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